Privacy Policy

 

  • Contact Data

    Name, phone number, email, mailing address

    Service scheduling, delivery updates, customer support

    Service Details

    Order ID, tracking number, pickup/drop‑off location, equipment type

    Fulfilment, confirmations, regulatory compliance

    Device & Usage

    IP address, browser type, cookies, log files

    Site security, analytics, fraud prevention

    Communications

    SMS content, call recordings, emails

    Quality assurance, dispute resolution

    We do not collect sensitive payment card data through SMS.

    • To provide and track deliveries, installations, and transportation services

    • To send transactional SMS (status alerts, ETA changes, support replies)

    • To improve our website, routes, and customer experience

    • To meet legal or regulatory obligations (e.g., HIPAA, DOT, FMCSA)

  • Fed Med never sells or shares your personal information with third parties for their own marketing purposes. Any third‑party vendor we engage (e.g., SMS gateway, secure cloud host) acts only under our instructions and is contractually barred from using your data for anything else.

  • Item

    • SMS Opt‑Out: Reply STOP to any Fed Med text to cease non‑emergency messages.

    • Cookies: Adjust browser settings to refuse or delete cookies.

    • Data Requests (CCPA/GDPR): California residents and EU data subjects may request:

      • Access to the data we hold

      • Deletion (unless retention is legally required)

      • Correction of inaccurate info

      • Portability of certain data Email info@fed-med.com or call 707‑230‑6629. We will verify your identity before fulfilling any request.escription

  • We use TLS encryption in transit, AES‑256 at rest, role‑based access controls, routine penetration testing, and HIPAA‑compliant safeguards for protected health information (PHI). No method of transmission is 100 % secure, but we continuously review and enhance our safeguards.

  • Records are kept only as long as necessary for the purposes stated above, or as required by law (e.g., CMS, IRS, HIPAA retention rules). SMS logs are purged after 24 months unless tied to an open dispute.

  • We will post any material changes here and, for SMS subscribers, send one advisory text (“Policy Update: See new privacy terms at fed-med.com/privacy”). Continued use indicates acceptance.